Nova Hair Privacy Policy
This Privacy Policy explains how Nova Hair Factory (“we”, “us”) collects, uses, and protects information when you visit novahairfactory.com or contact us. By using our website, you agree to this policy.
Information we collect
- Information you give us. When you use our contact form, live chat, WhatsApp, or email, we receive the details you provide — such as your name, email address, phone number, and the content of your message.
- Usage and device information. Like most websites, we automatically collect standard technical data such as your approximate location, device and browser type, pages visited, and how you interact with the site.
Tools we use
We use trusted third-party services to run and improve the website. These providers process data on our behalf:
- Google Analytics (Google) — to understand overall site traffic and which pages are popular.
- Microsoft Clarity (Microsoft) — to analyse how visitors use the site through aggregated statistics, heatmaps, and session recordings, so we can improve it.
- Tawk.to — to provide live chat; any details and messages you share in the chat are processed by Tawk.to.
- Netlify — our website host, which also processes contact-form submissions.
Each of these providers has its own privacy policy governing how it handles data.
How we use your information
We use your information to respond to your inquiries, prepare and fulfil orders, provide customer support, and improve our website and services. We do not sell your personal information.
Cookies
Our website and the analytics tools above use cookies and similar technologies to remember your preferences and measure site usage. You can control or disable cookies in your browser settings; some features may not work as well if you do.
International transfers
Because we use international service providers, your information may be processed in countries outside your own, including where those providers operate.
Your choices
You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us at info@novahairfactory.com.
Changes
We may update this policy from time to time. The version published here is the current one, with the “last updated” date shown above.
Contact
For any privacy question or request, email info@novahairfactory.com or message us on WhatsApp at +84 36 216 7992.
This policy is provided for general information and transparency and is not legal advice.